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Kristie Craft

Kristie Craft

Associate Consultant

kristie.craft@orbisconsultants.com 0203 854 2401
LinkedIn Profile

Born and raised in Zimbabwe and having a keen interest in travel, I spent a year travelling far reaching countries and ended up spending a period of time teaching in mainland China.  

After completing my design degree in Cape Town in 2017, I decided to move to London in pursuit of my next adventure. 

I have always been a creative soul and am getting the opportunity to explore that at Orbis, specialising in UX/UI recruitment, across London and the New York. 

I spend most of my time off venturing around the city, trying new restaurants, or planning my next adventure over a glass of wine.  

 

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Posted 3 months ago

Principal UX Researcher

New York , United States

Principal UX Researcher New York, New York As a part of the User Experience Research (UXR) & Insights team within Enterprise Digital & Analytics, you’ll be responsible for uncovering and translating user needs that drive customer-centered design solutions. That right candidate will have a deep knowledge of user research, Design Thinking, and a proven track record of successfully consulting and partnering with Product Owners, Designers, and wider stakeholders. Primary responsibilities: Transform ideas, business opportunities, and creative vision into desirable outcomes for our users – establishing user needs and goals. Consult with Product Owners and Designers to determine their insight needs, make appropriate recommendations - and craft research plans that align with the product road map. End-to-end responsibility for leading a portfolio of research projects. From identifying the appropriate methods to get the data; to establishing timelines and dependencies; to conducting the research itself, and delivering the results in a compelling way. Leading both generative and evaluative research - from rapid iterative usability testing, to a combination of more in-depth methods, to drive product development and improvement. Working in a hybrid model, where research may be undertaken directly by the UXR team, in partnership with a vendor, or delivered by a 3rd party, but lead by you. Synthesize learning across projects, integrate with other functions (e.g. Analytics) and lead socialisation of findings. Drive (and contribute to) the continuous improvement of the UXR practice and research techniques, as we build the maturity of our function, mentoring both peers and junior colleagues Work across multiple markets to identify global solutions, across all stages of the customer life cycle. May involve line management or contractor management responsibility. Qualifications Undergraduate or Master’s Degree in Human-Computer Interaction, Cognitive Science, Psychology, Interaction Design, Computer/Information Science, or similar; or equivalent practical experience 7+ years of UX Research / Digital Interaction experience with consumer facing digital products, websites and mobile experiences is highly desired Proven experience in identifying research needs, matching those needs to research methods, and aligning approach with overall business strategy

Posted 3 months ago

Senior UX Designer

London, United Kingdom E14 5FA, United States

The Role / Responsibilities: The User Experience Architect is a highly skilled practitioner responsible for the design and delivery of exceptional end user experiences. This individual exhibits a strong grasp of the user-centered design methodology to provide innovative solutions that meet business goals and support customer needs. The User Experience Architect collaborates closely with user experience team members, product strategists and stakeholders to understand business goals and translate those goals into compelling experiences. The User Experience Architect works in a diverse, multi-disciplinary environment on user experience design activities throughout the product development lifecycle, often with numerous design initiatives occurring concurrently. This individual is exposed to a range of opportunities and responsibilities. Designs the overall look and feel of visual and interactive user interfaces for multi-featured strategic product initiatives Contributes to collaboration with product strategists and stakeholders to determine and document detailed requirements Guides other user experience team members by delegating clearly communicated tasks and providing constructive feedback Leads the creation of wireframes, visual designs, flow charts, site-maps and detailed specifications Leads the creation of prototypes to validate design concepts with stakeholders and customers Contributes to the creation of a pattern library Participates in the definition of overall design process Offers new ideas advancing user-friendliness, efficiency, and design Skills: Strong passion for innovative designs that optimize customer efficiency and engagement Ability to multi-task and efficiently manage time Self-accountability for meeting a high standard of excellence Ability to confidently present design solutions and to accept or provide constructive feedback Excellent oral, written and presentation skills Detail-oriented self-starter with ability to work independently and as part of a team Qualifications: Bachelor of Fine Arts degree or similar required, advanced degree preferred 10+ years of experience as a User Experience Designer of web and mobile user interfaces Skilled practitioner with expertise in the design, production and presentation of user interface designs that supports the needs of the customer Ability to communicate abstract concepts to audiences that are not skilled in a UX discipline In-depth knowledge of user-centered design patterns and methodologies Comfort with ambiguity, complexity and passion for challenges Expert knowledge of design tools such as Adobe CS, Axure, HTML, CSS * Experience in financial environment preferred!

Posted 3 months ago

Lead UX Researcher

30-31 Haymarket, London SW1Y 4EX, United Kingdom

As a part of the User Experience Research (UXR) & Insights team within Enterprise Digital & Analytics, you’ll be responsible for uncovering and translating user needs that drive customer-centered design solutions. That right candidate will have a deep knowledge of user research, Design Thinking, and a proven track record of successfully consulting and partnering with Product Owners, Designers, and wider stakeholders. Primary responsibilities: Transform ideas, business opportunities, and creative vision into desirable outcomes for our users – establishing user needs and goals Consult with Product Owners and Designers to determine their insight needs, make appropriate recommendations - and craft research plans that align with the product roadmap End-to-end responsibility for a portfolio of research projects. From identifying the appropriate methods to get the data; to establishing timelines and dependencies; to conducting the research itself, and delivering the results in a compelling way Delivering both generative and evaluative research - from rapid iterative usability testing, to a combination of more in-depth methods, to drive product development and improvement Working in a hybrid model, where research may be undertaken directly by the UXR team, in partnership with a vendor, or delivered by a 3rd party, but managed by you Synthesize learnings across projects, integrate with other functions (e.g. Analytics) and lead socialization of findings Contribute to continuous improvement of UXR practice and research techniques, as we build the maturity of our function Work across multiple markets to identify global solutions, across all stages of the customer lifecycle Qualifications Required skills: Degree in Human-Computer Interaction, Cognitive Science, Psychology, Interaction Design, Computer/Information Science, or similar; or equivalent practical experience Significant UX Research / Digital Interaction experience with consumer facing digital products, websites and mobile experiences Proven experience in identifying research needs, matching those needs to research methods, and aligning approach with overall business strategy Experience conducting research using of a range of qualitative methods and related tools, from usability testing and contextual inquiry; to remote testing (with UserZoom or Qualtrics); to focus groups, card sorting, participatory design, ethnography, etc. Track record of delivering Usability testing: moderating (1 on 1), screener creation, test plan creation, debriefing, facilitation, and presentation of results and recommendations Experience facilitating workshops on topics such as design thinking, rapid prototyping, and empathy + journey mapping Ability to synthesize multiple insights to arrive at recommendations that deliver customer-focused outcomes for the organization, and communicate them effectively to Product Owners and Designers Ability to effectively collaborate with cross-functional partners to drive multiple research projects at pace and scale Strong communication, presentation, influencing and relationship-building skills Comfortable working independently, and as part of a larger specialist team, being managed virtually/remotely across multiple locations and time zones. Can demonstrate experience adapting to change, and be able to hit the ground running

Posted 4 months ago

Senior UX Researcher

New York , United States

Senior User Experience Researcher - Global Information and technology company! The UX Research team answers the driving questions posed by our designers and product teams. We evaluate early stage concepts to help establish direction and assess the effectiveness of products as they are being adopted. As practice experts, we mentor UX designers in their research efforts. We evangelize the value of UX research and thoughtful design through session observations, presentations and lab tours, and outreach to the larger UX community. Our mission is to make the complex, simple. The role: UX Researchers are responsible for leading qualitative user research initiatives that inform critical decisions for current and future products. They work closely with cross-product teams to design and execute exploratory field studies with users and subject-matter experts. They plan, recruit for, and conduct usability analyses in our state-of-the-art usability lab, in the field, or using remote tools. They draw upon years of experience conducting user research and their knowledge of design principles to conduct various types of usability inspections -- identifying key issues that are likely to arise within and across our products. Desired: Work collaboratively with project stakeholders (product managers, interaction and visual designers, engineers, sales) to define research goals and create research plans Conduct client-site, lab-based, guerilla-style, or remote interviews Conduct usability inspection methods (heuristic evaluations, cognitive walkthroughs, etc.) on various products Conduct online research (surveys, card sorts, tree tests, remote usability tests, etc.) Review usage statistics to inform qualitative research Required: Demonstrated ability to design and execute exploratory field studies, usability inspections, and lab studies 5+ years of experience in user experience research in an business setting Superior verbal and written presentation skills to communicate clear, concise findings and actionable recommendations to designers, engineers, project managers, and executives. Working knowledge of recording / logging tools such as Ovo Studios, Morae, Camtasia, etc. B.S. in Human-Computer Interaction, Human Factors, Interaction Design, Cognitive Psychology, Cognitive Science, or related field is preferred; M.S. or Ph.D. is highly desired. Flexibility to travel (10%), including internationally Portfolio: Please note that our application requires a portfolio submission. Make sure to provide us with a link to your portfolio or a pdf when you apply. Your portfolio should include deliverables that display your mastery of methodologies. Ideally you would have something to show how you helped conceive a product or service (Persona, User Journey, Workflow Diagram, etc.) and something to show how you conducted an evaluation (Usability report, Heuristic Review, etc.). We are as interested in seeing details about your process (ex: research plan, discussion guide) as we are in seeing the quality of your reporting. Additional value: Experience with statistical analysis, including large scale usability studies Familiarity working in financial domains Experience evaluating platform-level functionality (such as operating system features and user interface toolkits) is a plus Knowledge of eye-tracking methods

Posted 4 months ago

Senior Interaction Designer

New York , United States

Senior Interaction Designer - Global Information and technology company! They transform complex data and work processes into products that are indispensable to our users. Their UX, Product and Technology teams are committed to creating valuable and meaningful user experiences for our customers They are currently looking for a Senior Interaction Designer with experience designing complex transactional systems into intuitive and valuable products. The role: This position requires a strong foundation in user centered design methods and the ability to communicate design decisions effectively to senior stakeholders and team members alike. Designers are involved in all aspects of the design process from context-based research to story-boarding and presenting to internal clients. Success depends on close collaboration and partnerships with end-users and subject matter experts, as well as product and technology counterparts. This position will take ownership of a domain to envision and craft conceptual frameworks, interaction design and the overall user experience of new products and major enhancements. Interaction Designers form a core team that is responsible for the highest impact business and platform products. This position is for a thoughtful designer with a passion for making complex data and workflow problems simpler. This individual thrives in a highly collaborative and cross-disciplinary team environment. We offer the unique opportunity to help shape the most ubiquitous and influential software product in the financial space. Qualifications: Undergraduate or Graduate Degree in HCI, Interaction Design, Information Architecture, Visual Communication, or any design-related field. 5 + years of experience designing transactional or highly interactive user interfaces. Experience in several of the following: designing complex user workflows, decision-support systems, large data set visualisations and framework-level interactions, information architecture, graphic/visual design, usability research/analysis. Track record of applying common User-Centred Design practices and tools to solve tough design problems. Knowledge of the software development lifecycle and its varying methodologies Experience in project management a plus. Experience on institutional finance projects involving transactional interfaces is a huge plus. Portfolio advice: Your representative projects may include, but should not be limited to: research, personas, sketches, site maps, task flows, wireframes, storyboards, etc. We are, however, most interested in seeing detailed wireframes (preferably a deck) illustrating a step-by-step user workflow for complex transactional interfaces. An ideal project to showcase for us would have an intricate user interface that you can use to explain your detailed design decisions. Please include two (2) projects where you can give us a "deep-dive" into your design process. If you are feel you posses the right skills and abilities, please apply to this advert and get introduced to the role by having a discussion with one of our digital consultants. Please also provide us with a link and include it in your application.

Posted 4 months ago

Senior Product Designer - mobile

30-31 Haymarket, London SW1Y 4EX, United States

Lead Product Designer - Multinational Financial Institute! Don’t just have a great idea, build it. Overview: A multinational financial institution is looking for a talented and passionate individual to join our team in London within their mobile team. The successful candidate will work with product owners & engineers in the ideation and development of mobile products and services. The Global Mobile team is responsible for the product strategy, UX/UI and delivery of mobile apps for card members globally. This includes the Mobile app available on iOS and Android in over 20 markets. Our team is a combination of high-performing design & product teams who are responsible for the definition and delivery of features in the App – used by millions of Cardmembers around the world. As a Lead Product Designer on the Mobile team, you will be responsible for running a growing team of Product Designers in our London office. In this role you will primarily lead the creative thought process and management of the pod structure and light operations. You will also be responsible for delivering user-based outcomes around a single theme in our product portfolio as well as the personal and career development of Product Designers. Core Responsibilities of a Lead Designer: Oversees day-to-day of 1 Product Designer Leads Design Pod stand-ups with Design Manager Leads collaborative work sessions with Product Owners, Engineers, Business, Legal/Compliance, and other stakeholders Provides mentorship and guidance to direct reports Works with Product Director and Product Owners to refine outcomes for new projects Works with Design Manager to establish roadmaps and milestones for all new projects Works with Design Director to define strategic goals for all projects, and ensure projects are tracking towards team goals Works with other Lead Designers and Creative Director to review quality and consistency of team’s designs Skills: Mastery in one, excellence in at least one and competency in the remaining: Service Design / Design Thinking UX / Interaction Design UI / Visual Design Leadership / Management Communication and Collaboration with Product, Engineering, Business peers and other Stakeholders Proven track record of success in several shipped products as measured by Design Team Goals (as opposed to Product Goals) Please get intouch if you are interested in hearing more.

Posted 6 months ago

Visual Designer

New York, United States

Senior Visual Designer - Global Information and technology company! The company's visual brand breaks ranks with traditional financial services companies; by being smart, bold, dynamic, and unapologetic; and by making complex user workflows a clear and engaging experience. The company’s Financial Products UX team is hiring a senior Visual Designer to help drive the strategic design direction for current and future desktop application products. The role: The Visual Design team is all-hands-on-deck, flexibly flipping between working on very granular UI details to large-scale application design. You will iterate on out-of-the-box solutions and tackle complex hierarchical problems in the financial arena that involve large data sets and intricate workflows. Projects range widely from establishing iconography to designing applications, widgets, or UI framework elements. You will collaborate closely with a multi-disciplinary team of visual designers, interaction designers, product owners, and engineers to push new functionality to clients. Required: 5+ years of experience designing and implementing desktop application UIs, or rich web-based application UIs A proven understanding of visual design and UCD principles via a portfolio A proven track record in producing exciting, innovative visuals for modern desktop software applications or web based products BFA/MFA or BA/MA in Communication Design, Graphic Design, Information Design, Interaction Design, Interactive or Multimedia Design or professional experience is strongly preferred Demonstrated fluency with the Adobe Creative suite with a concentration in Photoshop, Illustrator, and InDesign Familiarity with Sketch, OmniGraffle, HTML 5/CSS3/JavaScript, and Jira Desired: As the ideal candidate, you should have excellent analytical skills, the ability to understand constraints, pride in pixel precision, and concrete typographic skills. In addition to visual design principles, you should be familiar with UCD and agile methodologies. If you are feel you posses the right skills and abilities, please apply to this advert and get introduced to the role by having a discussion with one of our digital consultants.