API Support Analyst - Leading Exchange - London

A leading and diverse derivitives exchange, based in London, is currently going through a significant transformation across the business. As a result of that, they are building out their IT Support teams and need someone that can come in and provide techncial API support for customers, internal teams and partner exchanges.    


Core Resposnsibilities:

  • Responsible for providing technical support for customers developing and certifying to all  API’s for central limit order book, straight through processing and other functions. 
  • Drive customer experience excellence by demonstrating technical expertise, service excellence and collaborative support with the customers and across the organization. 
  • Partner with cross functional teams to integrate new technology, partner with relationship management teams and onboard customers 
  • Coordinate with various core project team members to define and execute operational readiness critical functional API changes for Globex or OTC and for partner exchanges.


Required Skills:

  • Experience supporting customer conformance testing 
  • Excellent customer support skill, written and oral, ability to manage complex conformance circumstances 
  • Technology related analytical skills and troubleshooting expertise 
  • Financial industry technology knowledge central limit order books and post trading processing protocols FIX/ FIXML/ as well as JSON Protocol, web services, Python/R/Unix scripting, basic Networking skills, SQL+,Linux , XML, HTML, &,Toad, Jira, 
  • Understanding of multi-cast protocols, understanding of database principles, SWL scripting a plus 
  • Financial industry knowledge of futures and options a plus 
  • Understanding of cloud computing principles 
  • Good knowledge of change management processes 
  • Experience with project management principles

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