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Business Analyst - Salesforce - Frankfurt

Currently recruiting for a Business Analyst for a 7 month contract for an immediate start, my client a tier 1 bank are currently in the process of a rollout of their new CRM system for their Wealth Management area on the basis of Salesforce. This has been customised and was initially rolled out in 2017. Now in 2018 & 2019, they are looking to make further development in implementing new functions and decommissioing of the legacy CRM is the scope. This global project has sub-projects in various other countries with different set-ups, and the goal is to deliver functionality within the regional project which can be reused in the other regions.

Requirements:

Primary:

- Defining functional and non-functional requirements for the new Salesforce system

- Create epics, user stories or requirement specifications

- Proposals of solution concepts based on the Salesforce standard

- Knowledge of Salesforce Lightning and the Financial Service Cloud

- Proof of certification in the Salesforce context

Further requirements:

Must have

- Customer Relationship Management know-how

- Salesforce know-how

- Structured & Analytical Approach

- Language: German and English Should have

- Scrum & Dev-Ops Approach

Nice to have

- Oracle know-how nice to have

- Tools: Enterprise Jira, HP-ALM, Service Now