IT Service Owner, Zurich

  • location


  • sector:


  • job type:


  • salary:

    125,000 CHF

  • Contact:

    Charles Woollard

  • Email:

  • published:

    12 months ago

  • expiry date:


HIGH PROFILE ROLE - IT Service Owner for Channels Content Solutions – C125k CHF – Zurich



One of the leading Financial Services companies in the world are currently seeking an IT Service Owner for Channels Content Solutions.

This company is a world-renowned and highly respected global business trusted by millions of customers. They take pride in their investment in people, an IT Service Owner for Channels Content Solutions would have a great company on their CV for the future.

This is an excellent opportunity for an IT Service Owner for Channels Content Solutions to gain valuable experience and take a huge step forward in their career


Key Responsibilities


  • Service planning (lifecycle, service enhancements and continuous improvements).
  • Stakeholder management and service coordination with affected partners from Business Product Management, Business Operations and various IT units.
  • Incident-and defect management (analysis, proactive tracking and escalation management)
  • Analysis of Change Requests, release planning.
  • Subject matter expert of end-to-end processes, logical and physical architecture.
  • Service management (SLA/OLA control).
  • Service monitoring, availability control, handling of incidents and problem tickets (evaluation, coordination, reporting).
  • Maintenance support in terms of lifecycle changes, application documentation, regular controls, statistics, etc.
  • Support of test preparation and execution, release support.
  • Analysis of incidents and defects, tracking and coordination with internal and external providers.