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IT Service Owner, Zurich

HIGH PROFILE ROLE - IT Service Owner for Channels Content Solutions – C125k CHF – Zurich

 

Summary

One of the leading Financial Services companies in the world are currently seeking an IT Service Owner for Channels Content Solutions.

This company is a world-renowned and highly respected global business trusted by millions of customers. They take pride in their investment in people, an IT Service Owner for Channels Content Solutions would have a great company on their CV for the future.

This is an excellent opportunity for an IT Service Owner for Channels Content Solutions to gain valuable experience and take a huge step forward in their career

 

Key Responsibilities

 

  • Service planning (lifecycle, service enhancements and continuous improvements).
  • Stakeholder management and service coordination with affected partners from Business Product Management, Business Operations and various IT units.
  • Incident-and defect management (analysis, proactive tracking and escalation management)
  • Analysis of Change Requests, release planning.
  • Subject matter expert of end-to-end processes, logical and physical architecture.
  • Service management (SLA/OLA control).
  • Service monitoring, availability control, handling of incidents and problem tickets (evaluation, coordination, reporting).
  • Maintenance support in terms of lifecycle changes, application documentation, regular controls, statistics, etc.
  • Support of test preparation and execution, release support.
  • Analysis of incidents and defects, tracking and coordination with internal and external providers.


MUST BE FLUENT IN ENGLISH

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