HIGH PROFILE ROLE - IT Service Owner for Channels Content Solutions – C125k CHF – Zurich
One of the leading Financial Services companies in the world are currently seeking an IT Service Owner for Channels Content Solutions.
This company is a world-renowned and highly respected global business trusted by millions of customers. They take pride in their investment in people, an IT Service Owner for Channels Content Solutions would have a great company on their CV for the future.
This is an excellent opportunity for an IT Service Owner for Channels Content Solutions to gain valuable experience and take a huge step forward in their career
- Service planning (lifecycle, service enhancements and continuous improvements).
- Stakeholder management and service coordination with affected partners from Business Product Management, Business Operations and various IT units.
- Incident-and defect management (analysis, proactive tracking and escalation management)
- Analysis of Change Requests, release planning.
- Subject matter expert of end-to-end processes, logical and physical architecture.
- Service management (SLA/OLA control).
- Service monitoring, availability control, handling of incidents and problem tickets (evaluation, coordination, reporting).
- Maintenance support in terms of lifecycle changes, application documentation, regular controls, statistics, etc.
- Support of test preparation and execution, release support.
- Analysis of incidents and defects, tracking and coordination with internal and external providers.
MUST BE FLUENT IN ENGLISH