Lead UX Researcher

  • location

    30-31 Haymarket, London SW1Y 4EX, United Kingdom

  • sector:


  • job type:


  • Contact:

    Kristie Craft

  • job ref:


  • published:

    over 3 years ago

  • expiry date:


  • Consultant:


As a part of the User Experience Research (UXR) & Insights team within Enterprise Digital & Analytics, you’ll be responsible for uncovering and translating user needs that drive customer-centered design solutions. 

That right candidate will have a deep knowledge of user research, Design Thinking, and a proven track record of successfully consulting and partnering with Product Owners, Designers, and wider stakeholders.

Primary responsibilities:

  • Transform ideas, business opportunities, and creative vision into desirable outcomes for our users – establishing user needs and goals
  • Consult with Product Owners and Designers to determine their insight needs, make appropriate recommendations - and craft research plans that align with the product roadmap
  • End-to-end responsibility for a portfolio of research projects. From identifying the appropriate methods to get the data; to establishing timelines and dependencies; to conducting the research itself, and delivering the results in a compelling way
  • Delivering both generative and evaluative research - from rapid iterative usability testing, to a combination of more in-depth methods, to drive product development and improvement
  • Working in a hybrid model, where research may be undertaken directly by the UXR team, in partnership with a vendor, or delivered by a 3rd party, but managed by you
  • Synthesize learnings across projects, integrate with other functions (e.g. Analytics) and lead socialization of findings
  • Contribute to continuous improvement of UXR practice and research techniques, as we build the maturity of our function
  • Work across multiple markets to identify global solutions, across all stages of the customer lifecycle


Required skills:

  • Degree in Human-Computer Interaction, Cognitive Science, Psychology, Interaction Design, Computer/Information Science, or similar; or equivalent practical experience
  • Significant UX Research / Digital Interaction experience with consumer facing digital products, websites and mobile experiences
  • Proven experience in identifying research needs, matching those needs to research methods, and aligning approach with overall business strategy
  • Experience conducting research using of a range of qualitative methods and related tools, from usability testing and contextual inquiry; to remote testing (with UserZoom or Qualtrics); to focus groups, card sorting, participatory design, ethnography, etc.
  • Track record of delivering Usability testing: moderating (1 on 1), screener creation, test plan creation, debriefing, facilitation, and presentation of results and recommendations
  • Experience facilitating workshops on topics such as design thinking, rapid prototyping, and empathy + journey mapping
  • Ability to synthesize multiple insights to arrive at recommendations that deliver customer-focused outcomes for the organization, and communicate them effectively to Product Owners and Designers
  • Ability to effectively collaborate with cross-functional partners to drive multiple research projects at pace and scale
  • Strong communication, presentation, influencing and relationship-building skills
  • Comfortable working independently, and as part of a larger specialist team, being managed virtually/remotely across multiple locations and time zones.
  • Can demonstrate experience adapting to change, and be able to hit the ground running