Major Incident Lead – London – c£90,000+ Home-Based Working + 15-20%+ bonus

  • location


  • sector:


  • job type:


  • salary:

    £90,000 + 15-20% bonus

  • Contact:

    Richard Hindmarch

  • Email:

  • published:

    over 1 year ago

  • expiry date:


  • Consultant:


One of the leading financial service organisations in the world are currently seeking a Major Incident Lead/Manager to join their team to handle some of the most exciting, real-time issues that this prestigious organisation faces on a daily basis.

This is an excellent opportunity for a Major Incident Lead/Manager to gain valuable experience and take a huge step forward in their career.

This company is a world-renowned and highly respected business turning over millions of dollars annually. They take pride in their investment in people, and the Major Incident Lead would be valued and rewarded by a company that is committed to looking after its staff.

About the Major Incident Lead Role:

The Major Incident Lead will look after the team, making sure that incidents with potential or actual significant impact to the business are dealt with efficiently and with minimum disruption to the business or operations.

The Major Incident Lead will also be expected to support other ITSM processes within the group, particularly Change Management and Problem Management.

Key Responsibilities:

• Lead the execution of the Major Incident Management process

• Operate a 24/7 Major Incident function, ensuring service disruption is avoided or resolved in timely and controlled manner

• Lead and develop a team of Major Incident Managers

• Ensure the quality and accuracy of data and information in tickets

• Provide guidance and support to team

• Support the Problem Management process and team with post Incident activities

The Major Incident Lead will also be expected to support other ITSM processes within the group, particularly Change Management and Problem Management.

About You:

You will be a confident individual with the relevant gravitas to perform the role. You will be able to draw on many years’ experience in similar positions.

You will be used to fast-paced environments where you will be responsible for the key operations of a major organisations. You will thrive under pressure and you will respond to any problems with speed, calmness, and authority.

You will be used to fixing problems in real-time and will have had experience in doing so in the financial services sector or in other sectors where there is similar real time pressure.



• 5 years plus in an Incident Manager role

• 2 years plus management experience

• 5 years plus in technology operations

• Works closely with Service Owners / Operational leads to ensure compliance to ITSM process & best practice

• ITSM process documentation ownership, including liaison with business teams to establish business services and associated severity criteria matrix

• Excellent written and verbal communication skills at all levels

• ITIL v3 2010 Lifecycle – Operations

About the Company:

The company are one of the UK’s oldest and most well-established financial services corporations made up of several different business

With over 5000 employees worldwide from various, diverse backgrounds, the company has won awards as an outstanding employer.

They are famed for their commitment to their staff, investing on average over €10,000 in each employee, as well as providing cross-training and various licenses and certifications

Apply to the Role:

Roles like these are snapped up very quickly, so act now if you do not want to miss out! Reply to this advert or email your CV to

About Orbis Consultants

Orbis Consultants is a global, multi-sector recruitment agency specialising in digital, technology, financial services and data.

We’re a curious bunch of creative recruiters, relentless in our pursuit of bringing together the smartest talent, with the world’s leading global brands and innovative start-ups.