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Salesforce Administrator | Leading Derivatives Marketplace | Delivering solutions

The Salesforce Administrator will support this mission as part of the Customer Marketing/CRM team and be responsible for providing world class support to users of Salesforce around the world.

 

This multi-skilled position speaks to an individual who knows how to combine their technical Salesforce expertise with customer service to ensure users can get timely support and resolution to their requests.

 

Responsibilities

  • Work with end users to translate business needs into requirements for Salesforce solutions, asking questions to uncover real business needs.  
  • Monitor the Case queue and accept or assign cases as needed
  • Assist with ongoing system administration including security, profiles, workflow rules, custom objects, custom fields, etc.
  • Develop ad-hoc reports as requested by user groups or stakeholders, performs analysis on data as required

 

Requirements

  • Excellent written and verbal communication skills, a persuasive and passionate communicator
  • Ideal candidate will have 2 or more Salesforce Certifications (Salesforce certified Administrator certification/Salesforce Advanced Administrator)
  • 5+ years experience in a similar role
  • Experience working within SLA guidelines and tracking key performance indicators

 

They are offering a great base salary, along with a bonus and all of the usual benefits