A global leading financial institution, are in the market for a Service Manager. They are looking for someone with ITIL and other IT Service Management experience for design, review and continual improvement in order to provide best-practice advice and guidance.
- Stakeholder management responsibilities
- Undertake post-incident reviews, overseeing root-cause investigations
- Deliver cross-service imprvement initiatives
- Produce service specific related documentations
- ITIL (foundation certificate)
- Strong account/relationship management experience
- Previous experience working with IT service management function