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Services Co-ordinator - Leading Global Asset Manager

  • location

    London, England

  • sector:

    Asset Management

  • job type:

    Permanent

  • salary:

    £45000 - £55000 per annum + package

  • Contact:

    Ciara Pimley

  • Email:

    ciara.pimley@orbisconsultants.com

  • job ref:

    BBBH3168_1550486989

  • published:

    8 months ago

  • expiry date:

    2019-03-20

Key Responsibilities

  • Provide a focal point to receive critical issues from clients and facilitate their acceptable resolution with the appropriate delivery team.
  • Recognize and adapt working approach to meet the needs of clients with respect to time zone and geographic differences.
  • Work with vendor delivery partners to meet and exceed expectations of services.
  • Manage Vendor Management reviews and propose recommendations on improvements of services
  • Liaise with third-party service providers to agree on service delivery governance and service level assurance processes.
  • Accept input from clients on service gaps or enhancements and articulate these to the wider IT team and Solution Delivery Management for input into tactical and business planning.
  • Ensure vendors and suppliers have a comprehensive understanding of the organisation's services delivery model, process and tools.
  • Assist with communication campaigns for the UK offices.
  • Overall management of the CMDB and Asset management record for Hardware and Software as per IT policies.

Key Skills and Experience

  • Experience across all major end user technologies either from use or support of the same.
  • Knowledge of service delivery operational models and processed (ie. ITIL).
  • SLA management and expectation management with customers on same.
  • Experience in working with the other teams such as the PMO team, for visibility / awareness of significant changes to production systems.
  • Experience in dealing with day-to-day delivery of technical support to business clients.
  • Experience working with service delivery and support tools (e.g. ticketing systems, CMDB, asset management, monitoring, remote desktop support, notification systems, etc.)
  • Strong relationship management skills both clients, vendor staff and management.
  • Strong communication (written and oral) skills geared towards customer satisfaction