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Technical Customer Success Manager - FinTec

  • location

    New York

  • sector:

    Financial Services, Fintech

  • job type:

    Permanent

  • salary:

    up to $120,000

  • Contact:

    Joe Drewett

  • Email:

    joe.drewett@orbisconsultants.com

  • published:

    6 months ago

  • expiry date:

    2019-06-29

  • Consultant:

    #

Our client, a Global Payments Organization, is looking for a Technical Customer Success Manager to deliver best-in-class consumer experiences. You will be a critical link between product owners, technology teams and other cross-functional teams.

Responsibilities:

  • Become a product expert on both a technical and business level
  • Manage the entire customer journey, from engagement to on-boarding, build, launch, training and renewals
  • Track, analyze and present trends and operational KPIs including; customer adoption and customer health, to executives
  • Encourage and gather customer feedback for iterative optimization to process and products
  • Create marketing materials, including; newsletters, roadshows, training documents etc 
  • Partner with cross-functional teams to

Requirements:

  • 5+ years working in technically complex product development environments
  • 1+ years hands-on programming/coding, including a basic understanding of; React.js, Redux, GraphQL, Jest, Webpack, Node.js, Java 8 etc
  • Expert in JIRA, Confluence and bitbucket
  • Skilled in ongoing process revision 
  • Must be well versed in Agile or SAFe practices
  • Excellent collaboration and people management skills
  • Exposure to both Enterprise and start-up environments a plus

Environment:

Customer Success, Product Development, React.js, Redux, GraphQL, Jest, Webpack, Node.js, Java, JIRA, Confluence, bitbucket, Analysis, Strategy, Enterprise, Micro-Services, Agile, SAFe, Scrum, Kanban, Marketing