Our client, a Global Payments Organization, is looking for a Technical Customer Success Manager to deliver best-in-class consumer experiences. You will be a critical link between product owners, technology teams and other cross-functional teams.
The position is Full-Time. Location: New York
Responsibilities:
- Become a product expert on both a technical and business level
- Manage the entire customer journey, from engagement to on-boarding, build, launch, training and renewals
- Track, analyze and present trends and operational KPIs including; customer adoption and customer health, to executives
- Encourage and gather customer feedback for iterative optimization to process and products
- Create marketing materials, including; newsletters, roadshows, training documents etc
- Partner with cross-functional teams to
Requirements:
- 5+ years working in technically complex product development environments
- 1+ years hands-on programming/coding, including a basic understanding of; React.js, Redux, GraphQL, Jest, Webpack, Node.js, Java 8 etc
- Expert in JIRA, Confluence and bitbucket
- Skilled in ongoing process revision
- Must be well versed in Agile or SAFe practices
- Excellent collaboration and people management skills
- Exposure to both Enterprise and start-up environments a plus
Environment:
Customer Success, Product Development, React.js, Redux, GraphQL, Jest, Webpack, Node.js, Java, JIRA, Confluence, bitbucket, Analysis, Strategy, Enterprise, Micro-Services, Agile, SAFe, Scrum, Kanban, Marketing