Our client, a Global Payments Organization, is looking for a Technical Customer Success Manager to deliver best-in-class consumer experiences. You will be a critical link between product owners, technology teams and other cross-functional teams.

The position is Full-Time. Location: New York

Responsibilities:

Become a product expert on both a technical and business level
Manage the entire customer journey, from engagement to on-boarding, build, launch, training and renewals
Track, analyze and present trends and operational KPIs including; customer adoption and customer health, to executives
Encourage and gather customer feedback for iterative optimization to process and products
Create marketing materials, including; newsletters, roadshows, training documents etc
Partner with cross-functional teams to

Requirements:

5+ years working in technically complex product development environments
1+ years hands-on programming/coding, including a basic understanding of; React.js, Redux, GraphQL, Jest, Webpack, Node.js, Java 8 etc
Expert in JIRA, Confluence and bitbucket
Skilled in ongoing process revision
Must be well versed in Agile or SAFe practices
Excellent collaboration and people management skills
Exposure to both Enterprise and start-up environments a plus

Environment:

Customer Success, Product Development, React.js, Redux, GraphQL, Jest, Webpack, Node.js, Java, JIRA, Confluence, bitbucket, Analysis, Strategy, Enterprise, Micro-Services, Agile, SAFe, Scrum, Kanban, Marketing